LATE POLICY:
We ask that you arrive on time for your session because we have dedicated that time just for you! We also understand that life happens, so we will do our best to accomodate your service for up to 15 minutes after your scheduled reservation time. We also sometimes encounter situations during appointments that cause us to be behind on time. If you need to be out of the salon at a certain time on the day of your reservation, please let us know and we will make sure it happens!

CANCELLATION POLICY:
We kindly ask that you provide 48 hours notice to cancel or reschedule your appointment. This allows us time to contact someone who could use a good hair day! All clients are required to give a 24 hour notice of any changes or cancellations to their appointment. This ensures that you and other guests receive the best possible experience with us. Violators of this policy are subject to a fee of 50% of the service total. Guests who do not show up at all for their services will be required to pay 50% of the service and pay a 50% deposit for their next booking

SERVICE & RETAIL SATISFACTION POLICY:
If for some reason you aren't loving your new look, please contact us within 5 days, and we will be happy to fix the issue at no additional charge with the original stylist of the service. Results are only guaranteed beyond this time frame if you are using products sold to you by Tone Salon, and following all aftercare instructions provided by your stylist. If you are unsatisfied with a retail purchase, you have 30 days to exchange for the full purchase amount. NO REFUNDS are given for service or retail purchases. Please ensure that you agree to this policy before proceeding. If we choose to give you a refund for services, we reserve the right to delete you from our client list.

COMMUNICATION POLICY
 We prefer clients prebook their appointments at their visit for next time or book their appointments online via our website. We ask that if you need to make changes or contact the salon for any reason, you call or text 317-938-1342 so communication does not get missed!

MINORS IN THE SALON:
Hair day is about you! Not to mention, there are a lot of areas in the salon that are fragile or even dangerous. We ask that young children stay home while you are in for your appointment. We ask that any visitors you bring with you during your session are respectful of our space, and remain in our waiting area during your session.

Thank you!