do you take walk-ins or
are appointments necessary?

01

We do not accept walk-ins for appointments. Although our waiting area is full of amenities to make sure you are comfortable, we believe in a tailored salon experience that our stylists are prepared for. We do however, offer same-day appointments for most services when available. Click here to book your next session with us.

02

No! Although we are best known in our community for our signature color & extension techniques, we are a full service salon that can take care of your whole family. Please note, our menu pricing is not subject to gender, or age, or length/texture. We base our service pricing on the amount of time scheduled and the amount of products used to achieve your results. For more information on what we offer, contact us.

do you only offer hair color &
 extension services?

03

We are proud to be a carrier of Davines products exclusively. This Italian haircare brand is the fastest growing in the world because of their commitment to sustainable efforts in the beauty industry. Their products are high-performing without bad ingredients or fragrance, and their color provides stunning & natural results. We have a full retail space for taking home your favorite products after your session is complete. For more information, contact us.

WHAT PRODUCTS DOES TONE SALON CARRY AND USE DURING MY SERVICE?

We kindly ask that you provide 48 hours notice to cancel or reschedule your appointment. This allows us time to contact someone who could use a good hair day! All clients are required to give a 24 hour notice of any changes or cancellations to their appointment. This ensures that you and other guests receive the best possible experience with us. We require a credit card to be on file to hold all reservations with us. Violators of this policy are subject to a fee of 50% of the service total. Guests who do not show up at all for their services will be required to pay 100% of the service total using the card on file.

If for some reason you aren't loving your new look, please contact us within 5 days, and we will be happy to fix the issue at no additional charge with the original stylist of the service. Results are only guaranteed beyond this time frame if you are using products sold to you by Tone Salon, and following all aftercare instructions provided by your stylist. If you are unsatisfied with a retail purchase, you have 30 days to exchange for the full purchase amount. NO REFUNDS are given for service or retail purchases. Please check that you agree to this policy before proceeding. If we choose to give you a refund for services, we reserve the right to remove you from our client list.

05

No problem at all. Our services are mainly based on time and product, so if you are a new guest with us and are looking to make a major change to your color, we recommend booking for The Lived-In Look or Luxury Look to ensure your stylist has the most time available for you. When booking any other service, please contact us, and we will be happy to get you booked by email or phone.

I AM NOT SURE WHAT SERVICE TO BOOK. WHAT SHOULD I DO?

06

If you have any issues with your service or retail purchase with us, we ask that you call the salon directly at 3179381342. Gabi & Lauren are on our Independent Stylist Team, so your purchase is subject to their own individual satisfaction policies, and you can feel free to contact them directly. We prefer to streamline all communication for issues through the salon for all other stylists to make sure we can create the best solution for you. We prefer you do not reach out to us via social media if you have any concerns about your service or purchase.

I have an issue. who should i contact?